Meet a Neustar Consultant at EMACS Virtual Conference
Experts from Neustar will be available at our booth to answer any of your questions!
A Must- See Speaking Session
Wednesday, October 7 at 1:40 – 2:20 p.m. ET
Improve the IVR Experience for Your Customers & Reduce Live Agent Costs at The Same Time
Your contact center is the frontline of customer experience. It is where problems are resolved, and customer satisfaction is earned. Your contact center can also be a customer’s ultimate frustration with your company. Customers have higher expectations than ever before to be identified quickly and obtain information easily. Studies show they are likely to be dissatisfied if there are hurdles just to identify themselves – negatively impacting customer satisfaction scores.
And if a customer call reaches a live agent, there should be no mystery of the caller’s identity. Identification is the key ingredient. Serve customers faster, reduce agent time, and provide each caller the experience they deserve.
Speaker: Mitch Young