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Traditional skip trace data wastes time and dials. CRM data is notorious for major gaps in coverage — often lacking as many as 40 percent of phone numbers — and gets 5 to 15 percent worse every month1. Credit bureaus emphasize quantity over quality and lack current insights for effectively reaching consumers. These poor data sources sap collections organizations’ profitability.

Further complicating efforts, most homes in the U.S. no longer have a landline phone.2 To mitigate the risk of TCPA violations, many high-volume calling companies are now dialing mobile phones manually, which is inefficient, costly, and not guaranteed to reach the intended contact. The CFPB’s Regulation F limits contacting consumers for the purpose of debt collection, making contact effectiveness even more critical.

With over 80 percent of outbound calls going unanswered or to the wrong party, and industry-wide right-party contact rates for skipped numbers hovering at 3 percent, how do you identify and prioritize the right numbers to call for greater operational efficiency and higher right-party contact rates?

Improve Right-Party-Contact Rates with Smarter Consumer Data

Make the right connection the first time, at the right time, and your odds of revenue recovery increase significantly. Drive higher RPC rates by leveraging the highest-quality contact data. Reduce the time and effort to reach the right party by knowing up front the best number to use and the best time to call each individual consumer.

Neustar SmartTrace delivers critical consumer contact intelligence and predictive insights, enabling collections organizations to increase effectiveness by 33 percent, improving employee engagement while reducing compliance, financial, and reputational risks.

Read the Solution Sheet


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Want to...

  • Stop wasting money and cycles on junk data?
  • Receive only authoritative, high-quality phone numbers?
  • Understand the best time and day to dial each number provided?
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Video

Get Consumers to Pick Up on the First Dial with Neustar Outbound Communications Solutions

Learn how Neustar can improve your contact center’s bottom line by helping to connect with your customers effectively and efficiently.

Make Every Call Count

Webinar

Fewer Collectors, More Accounts: Prioritizing Contact Efforts for the Coming Wave of Delinquencies and Defaults

2020 upended standard collections operations. Learn how forward-thinking agencies are preparing to make contact and arrange for payment with more consumers and fewer collectors.

Collect Before Others Do

 
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call center employee
 

eBook

POINT OF VIEW: Contact Center Leaders on the Agent Experience

Agents’ attitudes and abilities directly affect how customers feel about the company. Discover how contact center leaders from different industry sectors improve customer satisfaction, loyalty, referrals, and share of wallet by supporting agent experience.

Keep Agents Engaged

 

Learn How Your Company Can Benefit from the Power of Trusted Connections.

Contact Us Give us a call 1-855-898-0036