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Our Solutions

Maintain customer trust and improve ROI with continuously updated and enhanced CRM records and superior outbound dialing strategies.


Customer Intelligence

Acquisitions, merged and siloed records, fractional identifiers, and the rapid change in consumer data leaves many CRM records inaccurate, incomplete, and outdated. Bringing that data together into a single view can be very difficult and expensive. A less-than-ideal CRM degrades your organization’s ability to scale outreach, personalize, and enhance your customer’s experiences.

It’s time to stop guessing. The more you know about your customers, the more impactful your customer interactions can be. To ensure that the intelligence you use today is as good, if not better than tomorrow, you need a system in place to accurately manage and actively repair consumer records.

Whatever the state of your consumer data, Neustar can make it better. We ensure your information about your customers remains accurate, even as customer data changes over time, allowing you to have 360° view of your customers across all their activities.

  • Customer Identity Management: Proactive, synchronous management of your consumer data to ensure your records are accurate and complete, even as consumer data changes.
  • Customer Identity File: One-time file transfer to clean, repair, and fill in gaps across your existing CRM records for the best view of each customer.

Customer Operations

Industry-wide right-party contact (RPC) rates hover at a dismal 3%. Outbound dialers often rely on compiled credit bureau and demographic information for their contact strategies. But these methods typically emphasize quantity over quality, with stale data, major gaps in coverage - often as high as 40% of phones - and lack of any true insight into phone behavior.

Neustar has the unique identity and device behavior insights needed to enable call centers to reach their consumers more efficiently and effectively, while reducing regulatory and brand reputation risks.

Close identity record gaps and prioritize optimal phone numbers for increased right-party contact rates. With continuously corroborated identity data from over 200 authoritative sources, including Mobile Network Operations (MNO), Neustar drives more effective outbound calling strategies.

  • Customer Record Enhancement: Update your CRM with up to five additional phone numbers per record, including useful attributes, like phone type, in-service indicator, and risk associated with TCPA regulations.
  • Phone Behavior Intelligence: Generate more revenue per dial by knowing who to contact, which number to use, and the best day and time to contact them.
  • Caller Name Optimization: Ensure your outbound dials are not improperly blocked or spam-mislabeled.
  • Contact Compliance Risk: Improve operational efficiency and mitigate the risk of TCPA violations by having changes in client records proactively pushed to your database.
  • Outbound Risk: Reduce fraud and consumer friction via real-time intelligence on whether a phone is at risk for SIM card swap, unauthorized reassignment, or call forwarding.

Product Resource

How Intelligent Customer Data Drives Revenue & Reduces Risk

Learn how more intelligent data can improve operational efficiency.

Read Whitepaper | Watch Webinar

 
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Product Resource

Contact Center Efficiency & Customer Satisfaction

Use this toolkit to improve efficiency and ROI for both inbound and outbound call operations.

Download Toolkit

Product Resource

How Better Data Transforms Utility Contact Centers

Infographic breaks down how authoritative identity intelligence improves the customer experience and increases ROI.

Download PDF

 
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Neustar Now

Breaking Down Barriers to Patient Satisfaction

Discover how contact centers can be turned into agents of change for better patient engagement.

Download Whitepaper | View Webinar

 

Learn How Your Company Can Benefit from the Power of Trusted Connections.

Contact Us Give us a call 1-855-898-0036