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Get Consumers to Pick Up on the First Dial with Neustar TRUSTID Contact Center Solutions
Learn how Neustar can improve your contact center’s bottom line by helping to connect with your customers effectively and efficiently.
Increase Contact Effectiveness and Decrease Operational Costs
Outbound dialing organizations waste significant resources calling at times and on days when many consumers do not usually answer their phones. Different consumers are most active on their phones at different times, leaving contact centers to gamble with staff scheduling. Historical call data provides minimal insight, at best, and no value with contacts that have not been dialed before.
Even if reliable data is available, it is often difficult to implement and operationalize. Legacy infrastructures, lack of resources, and limited IT support lock many contact centers to their current systems and infrastructure.
Bring the Industry's Most Powerful Decisioning Data to Your Existing Outbound Dialing System, Without Needing IT or Analyst Resources
Reach out to Each Consumer at the Right Day and Time
Make the right connection at the right time with Neustar SmartDial and increase the efficiency of your outbound communications. Dial each consumer at the times of day and days of week they are most likely to answer, without needing analysis or IT resources for integration.
Neustar SmartDial drives truly intelligent decisions on the best time to contact each consumer by overlaying unique phone behavior data onto existing daily dialer files. Your daily contact strategy file is optimized automatically with inserted dial requests indicating the period each contact is most likely to answer the phone. Calling each consumer in your campaign file at the best time improves operational efficiency and RPC rates.
