Webinar: Revolutionizing how call centers fight fraud and improve customer service
How can caller authentication help improve your contact center’s overall experience and save money serving your customers? Join us for a complimentary webcast, “Invisible Authentication Improves Contact Center Security and Customer Satisfaction,” on Tuesday, Oct. 13, 2015, and find out. Don’t miss this informative discussion on how new contact center technologies are revolutionizing the way U.S. financial institution’s fight fraud and improve the customer experience. You’ll learn:
- Why “ownership-factor” tokens are the gold standard of authentication
- How to identify customers before answering the call
- Why personally identifying information can’t be trusted to identify callers
- How slow and clumsy authentication methods erode customer relationships
When: October 13, 2015, 2:00 p.m. ET (11:00 a.m. PT) Presenters: Art Goldberg, Director of Product Management, Level 3 Communications, and Patrick Cox, CEO, TRUSTID, Inc. Brought to you by our good friends at American Banker, this live webinar is perfect for anyone looking to integrate unique authentication services that help optimize their contact center operations. We hope to see you there!