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May 1st, 2018

FAQ’s about Stopping Illegal Robocalling and Call Spoofing

Illegal robocalling and caller ID spoofing continues to increase in North America — with estimates that U.S. citizens received nearly 3 billion robocalls per month in 2017.  In the past six months, both the U.S. Federal Communications Commission (FCC) and the Canadian Radio-Television and Telecommunications Commission (CRTC) have taken further action to reduce illegitimate calls and protect American and Canadian citizens, respectively, from the associated fraud that frequently accompanies these activities.

Neustar recently hosted two webinars, “What CSPs Need to Know about the FCC's New Call Blocking Rules” and “Are Your Calls to Customers Getting Through? What You Need to Know about the FCC's New Call Blocking Rules” to help communication service providers (CSPs) and enterprises understand the impact of these new mandates.

During these two webinars, attendees asked some very important questions, such as:

Will new caller authentication regulations and standards impact outbound calls from businesses?

How do voice service providers ensure the right calls are blocked?

How do businesses ensure their legitimate calls are not incorrectly blocked or marked as SPAM?

Who do we contact to whitelist and blacklist our business phone numbers?

What are the steps to implement new caller ID authentication standards?

You can find the answers to these questions and more on the recent FCC Report and Order, as well as best practices, solutions, regulations and standards in our Robocalling and Call Spoofing FAQs.

If you have additional questions, please contact us at and one of our experts will be in touch.

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