"Risk Management" Articles

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Don’t Let Friction Ruin Your Customer Relationship

Jason Lord
by Jason Lord May 10th, 2018
Don’t Let Friction Ruin Your Customer Relationship

The balancing act between stopping online fraud and maintaining a great customer experience is a challenge for many businesses. The key is identity. The faster your organization can confidently verify a customer, the better. Learn how Neustar is making this a reality. Read Full Article

7 Deadly GDPR Assumptions You Can’t Afford to Make

Andy Kim
by Andy Kim March 30th, 2018
7 Deadly GDPR Assumptions You Can’t Afford to Make

With the GDPR compliance deadline quickly approaching, time is of the essence for companies to take the necessary steps to protect consumers’ personal data. Making mistakes based on assumptions could cost an organization millions in fines. Read Full Article

How Next-Gen Digital Identity Verification & Authentication Disrupts the Fraudster, Delights the Consumer

Andy Kim
by Andy Kim January 25th, 2018
How Next-Gen Digital Identity Verification & Authentication Disrupts the Fraudster, Delights the Consumer

When businesses can verify and authenticate the identity of who is on the other end of every transaction, it’s a win-win for both the business and the consumer. Not only does it reduce fraud, it also makes for a faster, more seamless customer experience. Read Full Article

Data Decay Is the Enemy of Every Call Center

Tom Nowaczyk
by Tom Nowaczyk January 22nd, 2018
Data Decay Is the Enemy of Every Call Center

Steering clear of violating TCPA regulations should be the goal of every call center that reaches out to consumers. Lawsuits can climb into the millions. Using accurate consumer contact information that is proactively updated through a third party can go a long way to staying in compliance. Read Full Article

Contacting Your Customers Could Cost You Millions

Tom Nowaczyk
by Tom Nowaczyk November 28th, 2017
Contacting Your Customers Could Cost You Millions

In 2016, TCPA litigation rose by 31% from the previous year. Companies need to make sure they don’t commit unintentional violations when reaching out to consumers. With better identity resolution, you can significantly mitigate your risk. Read Full Article