"Risk Management" Articles

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Forrester Consulting: How Your Peers are Balancing Integrated Identity Verification in the Contact Center

Kelli Skodinski
by Kelli Skodinski February 22nd, 2019
Forrester Consulting: How Your Peers are Balancing Integrated Identity Verification in the Contact Center

Neustar wanted to hear directly from industry leaders regarding their current state of fraud prevention, challenges, and the effectiveness of various account takeover fraud mitigation techniques. As the leader in identity verification, we were curious to dig deep into the offline, online, and device-based identity verification methods firms deploy to tell legitimate customers’ identity from those who are seeking to do harm or falsify intent. So, in October 2018, Neustar commissioned Forrester Consulting to conduct a survey of 204 decision-makers in fraud management, authentication, and customer experience to explore fraud mitigation and consumer friction with integrated IDV. Based on the results from the survey, Forrester reported that businesses that are expanding their integrated IDV and putting their customers are the center of decision making are more coordinated and effective in their authentication strategy overall, compared to other businesses in the survey, allowing them to get more out of each method they use. Read Full Article

Reducing Friction and False Positives: How to Let the Good Customers In and Keep the Bad Guys Out

Bob McKay
by Bob McKay November 20th, 2018
Reducing Friction and False Positives: How to Let the Good Customers In and Keep the Bad Guys Out

To protect their bottom line, companies need to protect against fraud. But it’s also important not to decline legitimate transactions from valuable customers or risk losing them to a competitor. Having a robust identity solution is the answer. Read Full Article

Financial Execs Reveal What's Keeping Them Up at Night

Jason Lord
by Jason Lord October 23rd, 2018
Financial Execs Reveal What's Keeping Them Up at Night

In a survey of senior-level executives from banks, credit unions and non-bank lenders, more than half say mitigating fraud is a priority. Learn how Neustar’s customer identity intelligence data can decrease risk without increasing friction. Read Full Article

Learn a Better Way to Prevent Fraud and Deliver Seamless Customer Interactions

Bob McKay
by Bob McKay October 18th, 2018
Learn a Better Way to Prevent Fraud and Deliver Seamless Customer Interactions

Knowledge-based authentication is a common tool for lenders, but is notoriously cumbersome for consumers and vulnerable to fraudsters. A multi-layered approach using unique and refreshed digital, offline and device-identity data is far more effective at delivering a frictionless customer experience. Read Full Article

Transforming the Contact Center to Reach More Customers

Jason Masini
by Jason Masini September 4th, 2018
Transforming the Contact Center to Reach More Customers

For contact centers to maximize operational efficiency, they need to optimize their outbound dialing while also combating call blocking. Ensuring you’re working off the latest customer intelligence data and having features like branded caller ID can go a long way to having more consumers answer the phone. Read Full Article