"Risk Management" Articles

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Transforming the Contact Center to Reach More Customers

Jason Masini
by Jason Masini September 4th, 2018
Transforming the Contact Center to Reach More Customers

For contact centers to maximize operational efficiency, they need to optimize their outbound dialing while also combating call blocking. Ensuring you’re working off the latest customer intelligence data and having features like branded caller ID can go a long way to having more consumers answer the phone. Read Full Article

Account Takeover Fraud Is on the Rise — Here’s How to Fight Back

Ken Pruett
by Ken Pruett August 2nd, 2018
Account Takeover Fraud Is on the Rise — Here’s How to Fight Back

Account takeover fraud resulted in over $5 billion in consumer losses in 2017. Neustar has solutions to help financial institutions stop fraudsters in their tracks. The key is having the device identity data that can’t be faked. Read Full Article

3 Ways to Address Compliance Regulations without Increasing Consumer Friction

Ken Pruett
by Ken Pruett June 26th, 2018
3 Ways to Address Compliance Regulations without Increasing Consumer Friction

Financial Services companies have to perform a difficult balancing act these days. Keep customers safe from fraud and identity theft while remaining compliant with regulations. Oh, and provide a great customer experience that doesn’t require excessive verification measures. Neustar has some ideas to help. Read Full Article

Neustar Wins 2018 CODiE Award for Best CRM Solution

Jason Masini
by Jason Masini June 15th, 2018
Neustar Wins 2018 CODiE Award for Best CRM Solution

The SIIA named Neustar Verification for TCPA with Visualization as the winner of the 2018 CODiE Award for Best Customer Relationship Management Solution. Neustar proudly accepted the prestigious industry honor at the Awards Ceremony in San Francisco on June 12. Read Full Article

Better Data Quality Is Key for Insurers to Reduce Fraud and Customer Friction

Nate Spurrier
by Nate Spurrier May 17th, 2018
Better Data Quality Is Key for Insurers to Reduce Fraud and Customer Friction

Financial Services companies constantly juggle trying to find the right mix of fraud prevention and identity verification. Falling victim to fraudster can be expensive, but so can losing a potential customer. So how are insurers using analytics and authoritative data to bridge the divide? Read Full Article