Improve Outbound Dialing with This Fraud Prevention Technique
Signs of life help predict right-party contacts on outbound calls and texts. These signs tend to be unique to each ...
Neustar’s Suzanne Charleston Inducted into FedHealthIT’s Hall of Fame
Charleston was recognized as a forwarding-thinking professional who works relentlessly to solve customers’ unique problems and challenges.
STIR/SHAKEN: Attestation Is not Authentication
Attestation could help establish the authenticity of inbound callers, but it does not substitute for an inbound caller authentication solution.
STIR/SHAKEN Is a Trust Signal, Not a Panacea
STIR/SHAKEN can help establish inbound callers' authenticity, but contact centers still need a complete inbound caller authentication solution.
Not All Greens Are Created Equal
Assuming all phone-based authentication solutions return similar results increases risk of fraud and impacts customer experience and operational efficiency.