Trust Unidentified Inbound Callers by Verifying Their Intent
Phone channel fraud is becoming more frequent, widespread, and costly. Call centers must mitigate immediate pressures and anticipate future challenges.
The FCC’s Reassigned Numbers Database: A Good but Limited First Step
The Reassigned Number Database provides partial safe harbor against TCPA claims, but gaps in the database limit liability protection. Fill ...
How Utilities Improve the Call Center Experience
Utilities that fail to improve inbound caller identification will waste resources that could be invested in customer experience and lifetime ...
STIR/SHAKEN Best Practice: How to Evaluate STIR/SHAKEN Attestations
Calls with A-level attestation can still pose fraud risk. Enterprise contact centers need more ways to authenticate callers safely and ...
STIR/SHAKEN: The Role of Attestation in Authentication
Attestation could help establish the authenticity of inbound callers, but it does not substitute for an inbound caller authentication solution.