Enhancing and Securing the Authentication Experience in the Government Call Center
Federal authentication guidelines overlook a significant risk vector: KBA in the contact center. This loophole exposes federal customers to undue ...
Improving Customer Experience During COVID-19
Four government customer experience experts share insights on successfully serving government customers effectively during the beginning of the pandemic.
Neustar Inbound Authentication is an ACT-IAC Innovation Awards Finalist
Learn why Neustar Inbound Authentication is a finalist in the ACT-IAC’s Sixth Annual Igniting Innovation Awards.
Contact Tracing Programs Survey Findings and Recommendations
Contact tracing programs face five challenges to connecting with cases and contacts effectively. Learn what they are and how they ...
How State and Local Governments Can Meet Soaring Demand on Shrinking Budgets
With soaring demand for services and shriveling budgets, state and local governments need to optimize how they identify callers and ...