STIR/SHAKEN Is a Trust Signal, Not a Panacea
STIR/SHAKEN can help establish inbound callers' authenticity, but contact centers still need a complete inbound caller authentication solution.
Not All Greens are Created Equal
Assuming all phone-based authentication solutions return similar results increases risk of fraud and impacts customer experience and operational efficiency.
Enhancing and Securing the Authentication Experience in the Government Call Center
Federal authentication guidelines overlook a significant risk vector: KBA in the contact center. This loophole exposes federal customers to undue ...
Improving Customer Experience During COVID-19
Four government customer experience experts share insights on successfully serving government customers effectively during the beginning of the pandemic.
Neustar Inbound Authentication is an ACT-IAC Innovation Awards Finalist
Learn why Neustar Inbound Authentication is a finalist in the ACT-IAC’s Sixth Annual Igniting Innovation Awards.