"Risk" Articles

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Learn a Better Way to Prevent Fraud and Deliver Seamless Customer Interactions

Bob McKay
by Bob McKay October 18th, 2018
Learn a Better Way to Prevent Fraud and Deliver Seamless Customer Interactions

Knowledge-based authentication is a common tool for lenders, but is notoriously cumbersome for consumers and vulnerable to fraudsters. A multi-layered approach using unique and refreshed digital, offline and device-identity data is far more effective at delivering a frictionless customer experience. Read Full Article

2018 PACE Washington Summit: Who Wins in the Battle of Legitimate Call vs. Illegal Robocall?

Jonjie Sena
by Jonjie Sena October 2nd, 2018
2018 PACE Washington Summit: Who Wins in the Battle of Legitimate Call vs. Illegal Robocall?

We were joined by industry leaders from AT&T, Verizon and US Telecom to discuss efforts to combat illegal robocalling and put trust back into the phone call for consumers. Read Full Article

Transforming the Contact Center to Reach More Customers

Jason Masini
by Jason Masini September 4th, 2018
Transforming the Contact Center to Reach More Customers

For contact centers to maximize operational efficiency, they need to optimize their outbound dialing while also combating call blocking. Ensuring you’re working off the latest customer intelligence data and having features like branded caller ID can go a long way to having more consumers answer the phone. Read Full Article

Account Takeover Fraud Is on the Rise — Here’s How to Fight Back

Ken Pruett
by Ken Pruett August 2nd, 2018
Account Takeover Fraud Is on the Rise — Here’s How to Fight Back

Account takeover fraud resulted in over $5 billion in consumer losses in 2017. Neustar has solutions to help financial institutions stop fraudsters in their tracks. The key is having the device identity data that can’t be faked. Read Full Article

3 Ways to Address Compliance Regulations without Increasing Consumer Friction

Ken Pruett
by Ken Pruett June 26th, 2018
3 Ways to Address Compliance Regulations without Increasing Consumer Friction

Financial Services companies have to perform a difficult balancing act these days. Keep customers safe from fraud and identity theft while remaining compliant with regulations. Oh, and provide a great customer experience that doesn’t require excessive verification measures. Neustar has some ideas to help. Read Full Article