Four Steps to Placing Efficient Outbound Calls Under the CFPB’s Regulation F
Regulation F turns legacy challenges to outbound calls into significant threats to collectors. Learn how collectors can reach consumers more ...
Don’t Overlook Inbound Calling in Collections
Collections organizations that prioritize routing inbound calls quickly and serving consumers more efficiently will speed up payment resolution.
How Florida Outbound Call Centers Can Thrive Under CS/SB 1120
Organizations that fail to adapt accept substantial risk without a potential upside. The solution hinges on consumer identity.
Why Channel Optimization Means Rethinking Your Relationship with Consumers
An omnichannel strategy that incorporates smart data insights and behavior intelligence can help collectors improve efficiency and effectiveness.
Not all forms of multi factor authentication are equal
Agency multi factor authentication methods need a holistic view of identity, or they will be ill-equipped to deal with sophisticated ...