STIR/SHAKEN Best Practice: Define Your A-level Attestation Approach
Calls with A-level attestation can still pose fraud risk. Enterprise contact centers need more ways to authenticate callers safely and ...
Improve Outbound Dialing with This Fraud Prevention Technique
Signs of life help predict right-party contacts on outbound calls and texts. These signs tend to be unique to each ...
Neustar’s Suzanne Charleston Inducted into FedHealthIT’s Hall of Fame
Charleston was recognized as a forwarding-thinking professional who works relentlessly to solve customers’ unique problems and challenges.
STIR/SHAKEN: Attestation Is not Authentication
Attestation could help establish the authenticity of inbound callers, but it does not substitute for an inbound caller authentication solution.
STIR/SHAKEN Is a Trust Signal, Not a Panacea
STIR/SHAKEN can help establish inbound callers' authenticity, but contact centers still need a complete inbound caller authentication solution.