phone fraud Posts
Forrester Consulting Study – Firms Seeking Technology to Secure OTPs
Replacing SMS-based OTPs with alternative approaches overlooks a more cost-effective and consumer-friendly choice: fixing the vulnerability in OTPs.
Not all forms of multi factor authentication are equal
Agency multi factor authentication methods need a holistic view of identity, or they will be ill-equipped to deal with sophisticated ...
Not All Greens Are Created Equal
Assuming all phone-based authentication solutions return similar results increases risk of fraud and impacts customer experience and operational efficiency.
Enhancing and Securing the Authentication Experience in the Government Call Center
Federal authentication guidelines overlook a significant risk vector: KBA in the contact center. This loophole exposes federal customers to undue ...
Improving Customer Experience in the Wake of COVID-19
COVID-19 is driving high call volume at government call centers. It doesn't make sense to spend the first 30-60 seconds ...