knowledge-based authentication Posts
Improve Customer Experience in Government Call Centers with Calling Devices
Government call centers struggle to serve increased inbound call volumes. They need alternative approaches to improve customer experience efficiently.
Not all forms of multi factor authentication are equal
Agency multi factor authentication methods need a holistic view of identity, or they will be ill-equipped to deal with sophisticated ...
Biden’s Cyber Strategy Must Curtail Knowledge-Based Authentication
Years of data breaches have invalidated knowledge-based authentication. To protect citizen identity, federal agencies must take a holistic approach.
Mitigating risk of fraud with joined forces of Nuance and Neustar
Nuance and Neustar combine advanced voice biometrics with deterministic phone-based authentication to keep more fraudsters out of corporate call centers.
How COVID-19 has Reshaped Inbound Authentication
Covid-19 increased call volumes, caller anxiety, and fraud attacks. Call centers need new ways to handle inbound calls safely and ...