knowledge-based authentication Posts
Not All Greens are Created Equal
Assuming all phone-based authentication solutions return similar results increases risk of fraud and impacts customer experience and operational efficiency.
Enhancing and Securing the Authentication Experience in the Government Call Center
Federal authentication guidelines overlook a significant risk vector: KBA in the contact center. This loophole exposes federal customers to undue ...
Neustar Inbound Authentication is an ACT-IAC Innovation Awards Finalist
Learn why Neustar Inbound Authentication is a finalist in the ACT-IAC’s Sixth Annual Igniting Innovation Awards.
How State and Local Governments Can Meet Soaring Demand on Shrinking Budgets
With soaring demand for services and shriveling budgets, state and local governments need to optimize how they identify callers and ...
Untapped Contact Center Technology Opportunities
Consumers expect ease, efficiency, and security from their phone interactions with brands. To deliver, contact centers need new technologies.