inbound calls Posts
Treat Each Inbound Caller by Their Riskiness
Treating all callers with caution harms brand reputation and the bottom line. Rely on call signal analysis to drive risk ...
STIR/SHAKEN Is a Trust Signal, Not a Panacea
STIR/SHAKEN can help establish inbound callers' authenticity, but contact centers still need a complete inbound caller authentication solution.
STIR/SHAKEN: The Role of Attestation in Authentication
Attestation could help establish the authenticity of inbound callers, but it does not substitute for an inbound caller authentication solution.
STIR/SHAKEN Best Practice: How to Evaluate STIR/SHAKEN Attestations
Calls with A-level attestation can still pose fraud risk. Enterprise contact centers need more ways to authenticate callers safely and ...
Don’t Overlook Inbound Calling in Collections
Collections organizations that prioritize routing inbound calls quickly and serving consumers more efficiently will speed up payment resolution.