inbound calls Posts
STIR/SHAKEN Best Practice: Define Your A-level Attestation Approach
Calls with A-level attestation can still pose fraud risk. Enterprise contact centers need more ways to authenticate callers safely and ...
STIR/SHAKEN: Attestation Is not Authentication
Attestation could help establish the authenticity of inbound callers, but it does not substitute for an inbound caller authentication solution.
STIR/SHAKEN Is a Trust Signal, Not a Panacea
STIR/SHAKEN can help establish inbound callers' authenticity, but contact centers still need a complete inbound caller authentication solution.
Not All Greens Are Created Equal
Assuming all phone-based authentication solutions return similar results increases risk of fraud and impacts customer experience and operational efficiency.
Improving Customer Experience in the Wake of COVID-19
COVID-19 is driving high call volume at government call centers. It doesn't make sense to spend the first 30-60 seconds ...