"Identification" Articles

BLOG LISTING LAYOUT

Forrester Consulting: How Your Peers are Balancing Integrated Identity Verification in the Contact Center

Kelli Skodinski
by Kelli Skodinski February 22nd, 2019
Forrester Consulting: How Your Peers are Balancing Integrated Identity Verification in the Contact Center

Neustar wanted to hear directly from industry leaders regarding their current state of fraud prevention, challenges, and the effectiveness of various account takeover fraud mitigation techniques. As the leader in identity verification, we were curious to dig deep into the offline, online, and device-based identity verification methods firms deploy to tell legitimate customers’ identity from those who are seeking to do harm or falsify intent. So, in October 2018, Neustar commissioned Forrester Consulting to conduct a survey of 204 decision-makers in fraud management, authentication, and customer experience to explore fraud mitigation and consumer friction with integrated IDV. Based on the results from the survey, Forrester reported that businesses that are expanding their integrated IDV and putting their customers are the center of decision making are more coordinated and effective in their authentication strategy overall, compared to other businesses in the survey, allowing them to get more out of each method they use. Read Full Article

Tools Financial Institutions Need to Mitigate Account Takeover & Account Origination Fraud

Adam Russell
by Adam Russell December 14th, 2018
Tools Financial Institutions Need to Mitigate Account Takeover & Account Origination Fraud

Learn how FIs are managing current and future account takeover and account origination fraud threats with a multilayered approach, without friction for legitimate customers. Read Full Article

Beware the “Dirty Dozen”

Ken Politz
by Ken Politz March 21st, 2016
Beware the “Dirty Dozen”

The “Dirty Dozen” is a running list of the top tax scams as reported by the Internal Revenue Service (IRS). In their February 2, 2016 release, the IRS offers taxpayers a range of ways to protect themselves. However, wouldn’t it be better if the taxpayer can know with confidence that the person calling is actually from the IRS? There are now solutions on the market that redefine the call experience and empower call recipients to make more informed decisions about answering calls, as well as restore trust in the caller identity information displayed. Read Full Article

Observations from Mobile World Congress 2016 (Data Services Perspective)

Jonjie Sena
by Jonjie Sena March 3rd, 2016
Observations from Mobile World Congress 2016 (Data Services Perspective)

It’s hard to adequately describe Mobile World Congress 2016 in Barcelona, the largest mobile event in the world. With over 100,000 attendees from CSPs and companies spanning the entire mobile ecosystem, there were providers of network equipment; chipset and device; OSS, BSS, and analytics software; mobile apps; ad tech; and even phone cases and device accessories. Based on conversations and feedback by the Neustar Data Services team in attendance, following is a summary of observations about the show and various topics that were prominently featured. Read Full Article

Your Phone is Ringing. Answer the Call or Send It to Voicemail?

Valerie Barber
by Valerie Barber March 1st, 2016
Your Phone is Ringing. Answer the Call or Send It to Voicemail?

Traditional Caller ID is suffering from trust issues. In our white paper, The Evolution of Caller ID for Mobile, IP and OTT, we discuss how these challenges are being addressed with next-generation Caller ID solutions. Read Full Article