fraud prevention Posts
Federal Authentication Guidelines Overlook the Phone Channel
Organizations that comply with NIST SP 800-63-3 yet overlook the phone channel as an attack vector expose their operations and ...
Fighting Fraud With Unhackable Certainty
Device fingerprinting solutions have merit, but for more robust and effective digital authentication, combine online and offline data with device-based ...
Improve Outbound Dialing with This Fraud Prevention Technique
Signs of life help predict right-party contacts on outbound calls and texts. These signs tend to be unique to each ...
STIR/SHAKEN Is a Trust Signal, Not a Panacea
STIR/SHAKEN can help establish inbound callers' authenticity, but contact centers still need a complete inbound caller authentication solution.
Not All Greens Are Created Equal
Assuming all phone-based authentication solutions return similar results increases risk of fraud and impacts customer experience and operational efficiency.