Fraud Detection Posts
STIR/SHAKEN Is a Trust Signal, Not a Panacea
STIR/SHAKEN can help establish inbound callers' authenticity, but contact centers still need a complete inbound caller authentication solution.
Voice Phishing Increases Risk of Account Takeover Fraud
Account takeover fraud attacks have become more effective because fraudsters are targeting consumers directly via voice phishing. Organizations face millions ...
Anonymous Interactions: The Threat And Power of Consumer Devices in the Digital Marketplace
Many means for confirming identities and fighting fraud online are no longer effective. So, what is the path forward for ...
Not All Greens Are Created Equal
Assuming all phone-based authentication solutions return similar results increases risk of fraud and impacts customer experience and operational efficiency.
What’s Happening to Our Connect Rates?
Many call centers and collections operations are encountering declining Right Party Connect (RPC) rates. But there’s hope to reverse declining ...