"Customer Intelligence" Articles

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Learn a Better Way to Prevent Fraud and Deliver Seamless Customer Interactions

Bob McKay
by Bob McKay October 18th, 2018
Learn a Better Way to Prevent Fraud and Deliver Seamless Customer Interactions

Knowledge-based authentication is a common tool for lenders, but is notoriously cumbersome for consumers and vulnerable to fraudsters. A multi-layered approach using unique and refreshed digital, offline and device-identity data is far more effective at delivering a frictionless customer experience. Read Full Article

The Secret to Effective Black Friday and Cyber Monday Media Planning

Rob Colmery
by Rob Colmery October 2nd, 2018
The Secret to Effective Black Friday and Cyber Monday Media Planning

Neustar AdAdvisor audience data can provide advertisers with advanced consumer intelligence, like purchase patterns, propensities, and other influencing factors so they can reach the right customers along their omnichannel purchase journey. Read Full Article

The Travel Industry’s Dilemma: Turning Data Insights into Action

Kristin Rosmorduc
by Kristin Rosmorduc July 20th, 2018
The Travel Industry’s Dilemma: Turning Data Insights into Action

High-quality customer data is the fuel powering today’s personalization-driven travel marketing campaigns. Unfortunately, many companies don’t have the tools to fully understand customers’ habits and preferences. Check out our 5 steps to getting a more comprehensive view. Read Full Article

Customer Identity Management: What It Is, Why It Matters, How It’s Done

Ryan Engle
by Ryan Engle July 13th, 2018
Customer Identity Management: What It Is, Why It Matters, How It’s Done

Truly knowing who your customers are is crucial to people-based marketing. It goes far beyond cookies, clicks, and email addresses. Having a full picture of each customer, and identifying their likes, dislikes and shopping patterns both online and offline are key. Read Full Article

Your Customer Journey-Led Marketing Is Lost — It’s Time to Find Your Way

Michael  Schoen
by Michael Schoen July 5th, 2018
Your Customer Journey-Led Marketing Is Lost — It’s Time to Find Your Way

Are you having a hard time identifying customers interacting with you across multiple channels? If the answer is yes, you’re not alone. Many brands struggle to tie all these touchpoints together into a single identity. We’ve got 3 pieces of advice to share. Read Full Article