Customer Intelligence Posts
The True Value of Accurate Customer Data
Accurate data is crucial. If you’re a marketer in today’s multi-channel world, you know already how important it is for ...
Contact Tracing Programs Survey Findings and Recommendations
Contact tracing programs face five challenges to connecting with cases and contacts effectively. Learn what they are and how they ...
Why Contact Tracing Fails and What to do About It
Tracers' calls are being ignored, blocked, mislabeled, or wasted. Overcoming these problems is essential to containing COVID-19.
Communicating with Millennials Entering Collections for the First Time
Delinquent consumer communication preferences are changing. Ignoring them impacts debt collectors’ operational efficiency and revenue capture.
Now Is the Time for Retailers to Get Consumer Data Right
No matter what COVID-19 brings, honing an accurate view of customer information will enhance retailers' engagement with customers throughout the ...