contact center efficiency Posts
Four Steps to Placing Efficient Outbound Calls Under the CFPB’s Regulation F
Regulation F turns legacy challenges to outbound calls into significant threats to collectors. Learn how collectors can reach consumers more ...
Don’t Overlook Inbound Calling in Collections
Collections organizations that prioritize routing inbound calls quickly and serving consumers more efficiently will speed up payment resolution.
How Florida Outbound Call Centers Can Thrive Under CS/SB 1120
Organizations that fail to adapt accept substantial risk without a potential upside. The solution hinges on consumer identity.