"Caller Name Services" Articles

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3 Steps for Contact Centers to Exceed Expectations

Jonjie Sena
by Jonjie Sena April 30th, 2018
3 Steps for Contact Centers to Exceed Expectations

With the exceedingly high rate of customers who don’t answer phone calls from numbers they don’t recognize, call centers have a problem. How to get customers to trust that the call from your business is legitimate? Neustar has some solutions. Read Full Article

Hello?! Is Anyone There? Why Customers Might Not Be Getting Your Call

Holly O’Hora
by Holly O’Hora April 17th, 2018
Hello?! Is Anyone There? Why Customers Might Not Be Getting Your Call

With 88% of business calls going unanswered these days, it’s getting more difficult to make a customer connection over the phone. Robocalls, fraud and spam are a big reason why. Check out our infographic to learn ways to improve your chances of getting customers to answer the call. Read Full Article

Verizon, Neustar Team Up to Tackle Illegal Robocalling

Holly O’Hora
by Holly O’Hora April 16th, 2018
Verizon, Neustar Team Up to Tackle Illegal Robocalling

Verizon has announced a new SPAM alert feature for their landline subscribers that should cut down on the soaring amount of illegal robocalling. The Neustar Robocall Mitigation solution gives Verizon the ability the identify robo-callers by using near real-time analytics. Read Full Article

MWC18 Highlights: Identity Underpins the Mobile Experience

Jonjie Sena
by Jonjie Sena March 27th, 2018
MWC18 Highlights: Identity Underpins the Mobile Experience

Mobile World Congress in the largest event in the telecommunications industry, bringing together the brightest minds along with the latest in technological innovations in the mobile customer experience. This year, identity was a major point of emphasis. Read Full Article

Canada Doubles Down on Fight Against Call Spoofing

Jonjie Sena
by Jonjie Sena March 16th, 2018
Canada Doubles Down on Fight Against Call Spoofing

Robocalling and caller ID spoofing aren’t just a U.S. problem. Canadian authorities have also been hard at work trying to combat nuisance calls that are a favorite tool of fraudsters. With Neustar’s help, progress is being made in the fight to protect consumers. Read Full Article