caller authentication Posts
Celebrate the Infrastructure Bill’s Broadband Rollout, but Mind the Phone Channel
As the infrastructure bill is implemented, a mixture of citizen intelligence and broader authentication solutions is needed to secure the ...
Treat Each Inbound Caller by Their Riskiness
Treating all callers with caution harms brand reputation and the bottom line. Rely on call signal analysis to drive risk ...
Trust Unidentified Inbound Callers by Verifying Their Intent
Phone channel fraud is becoming more frequent, widespread, and costly. Call centers must mitigate immediate pressures and anticipate future challenges.
STIR/SHAKEN Is a Trust Signal, Not a Panacea
STIR/SHAKEN can help establish inbound callers' authenticity, but contact centers still need a complete inbound caller authentication solution.
STIR/SHAKEN Best Practice: How to Evaluate STIR/SHAKEN Attestations
Calls with A-level attestation can still pose fraud risk. Enterprise contact centers need more ways to authenticate callers safely and ...