"Call Center Optimization" Articles

Neustar Named 2018 CODiE Awards Finalist for Best CRM Solution

Jason Masini
by Jason Masini May 22nd, 2018
Neustar Named 2018 CODiE Awards Finalist for Best CRM Solution

The SIIA announced that Neustar Verification for TCPA with Visualization is on the short list for the CODiE Award for Best Customer Relationship Management Solution. The awards ceremony for the Business Tech categories will take place in San Francisco on June 12. Read Full Article

Don’t Let Friction Ruin Your Customer Relationship

Jason Lord
by Jason Lord May 10th, 2018
Don’t Let Friction Ruin Your Customer Relationship

The balancing act between stopping online fraud and maintaining a great customer experience is a challenge for many businesses. The key is identity. The faster your organization can confidently verify a customer, the better. Learn how Neustar is making this a reality. Read Full Article

FAQ’s about Stopping Illegal Robocalling and Call Spoofing

Holly O’Hora
by Holly O’Hora May 1st, 2018
FAQ’s about Stopping Illegal Robocalling and Call Spoofing

Robocalls and call spoofing have been, and continue to be, a huge problem for consumers — both for being a nuisance and increasing fraud. Neustar recently held two webinars to address what is being done to combat these illegal practices and answer many important questions. Read Full Article

3 Steps for Contact Centers to Exceed Expectations

Jonjie Sena
by Jonjie Sena April 30th, 2018
3 Steps for Contact Centers to Exceed Expectations

With the exceedingly high rate of customers who don’t answer phone calls from numbers they don’t recognize, call centers have a problem. How to get customers to trust that the call from your business is legitimate? Neustar has some solutions. Read Full Article

Data Decay Is the Enemy of Every Call Center

Tom Nowaczyk
by Tom Nowaczyk January 22nd, 2018
Data Decay Is the Enemy of Every Call Center

Steering clear of violating TCPA regulations should be the goal of every call center that reaches out to consumers. Lawsuits can climb into the millions. Using accurate consumer contact information that is proactively updated through a third party can go a long way to staying in compliance. Read Full Article