"Call Center Optimization" Articles

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How to Use Trusted Call Solutions to Drive Better Customer Engagement

Holly O’Hora
by Holly O’Hora August 14th, 2018
How to Use Trusted Call Solutions to Drive Better Customer Engagement

Getting customers to answer the phone is a tough challenge, even though it’s still a preferred form of communicating with a business. Optimizing your caller ID display so they can trust who is calling them is a great branding opportunity and increases operations efficiency. Read Full Article

Carriers on the Hot Seat to Protect Consumers from Illegal Robocalls

Jonjie Sena
by Jonjie Sena July 18th, 2018
Carriers on the Hot Seat to Protect Consumers from Illegal Robocalls

Phone scams are on the rise, with Americans losing billions of dollars every year to fraudsters. It’s gotten so bad that people are reluctant to even pick up a call from a number they don’t recognize. Our new e-book explains how to restore customer trust in phone calls. Read Full Article

Neustar Wins 2018 CODiE Award for Best CRM Solution

Jason Masini
by Jason Masini June 15th, 2018
Neustar Wins 2018 CODiE Award for Best CRM Solution

The SIIA named Neustar Verification for TCPA with Visualization as the winner of the 2018 CODiE Award for Best Customer Relationship Management Solution. Neustar proudly accepted the prestigious industry honor at the Awards Ceremony in San Francisco on June 12. Read Full Article

Don’t Let Friction Ruin Your Customer Relationship

Jason Lord
by Jason Lord May 10th, 2018
Don’t Let Friction Ruin Your Customer Relationship

The balancing act between stopping online fraud and maintaining a great customer experience is a challenge for many businesses. The key is identity. The faster your organization can confidently verify a customer, the better. Learn how Neustar is making this a reality. Read Full Article

FAQ’s about Stopping Illegal Robocalling and Call Spoofing

Holly O’Hora
by Holly O’Hora May 1st, 2018
FAQ’s about Stopping Illegal Robocalling and Call Spoofing

Robocalls and call spoofing have been, and continue to be, a huge problem for consumers — both for being a nuisance and increasing fraud. Neustar recently held two webinars to address what is being done to combat these illegal practices and answer many important questions. Read Full Article