"Call Center Optimization" Articles

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Learn a Better Way to Prevent Fraud and Deliver Seamless Customer Interactions

Bob McKay
by Bob McKay October 18th, 2018
Learn a Better Way to Prevent Fraud and Deliver Seamless Customer Interactions

Knowledge-based authentication is a common tool for lenders, but is notoriously cumbersome for consumers and vulnerable to fraudsters. A multi-layered approach using unique and refreshed digital, offline and device-identity data is far more effective at delivering a frictionless customer experience. Read Full Article

2018 PACE Washington Summit: Who Wins in the Battle of Legitimate Call vs. Illegal Robocall?

Jonjie Sena
by Jonjie Sena October 2nd, 2018
2018 PACE Washington Summit: Who Wins in the Battle of Legitimate Call vs. Illegal Robocall?

We were joined by industry leaders from AT&T, Verizon and US Telecom to discuss efforts to combat illegal robocalling and put trust back into the phone call for consumers. Read Full Article

2018 PACE Washington Summit: Who Wins in the Battle of Legitimate Call vs. Illegal Robocall?

Jonjie Sena
by Jonjie Sena October 2nd, 2018
2018 PACE Washington Summit: Who Wins in the Battle of Legitimate Call vs. Illegal Robocall?

We were joined by industry leaders from AT&T, Verizon and US Telecom to discuss efforts to combat illegal robocalling and put trust back into the phone call for consumers. Read Full Article

Stopping Illegally Spoofed Calls: Our Q&A with Jon Peterson

Jonjie Sena
by Jonjie Sena September 25th, 2018
Stopping Illegally Spoofed Calls: Our Q&A with Jon Peterson

Jon Peterson is a Neustar Fellow and an expert on security and network routing. We sat down for an interview to get his perspective in the latest efforts to combat illegal robocalling and call spoofing to protect consumers. Read Full Article

Why Restoring Trust Is Important in Today’s Communications Environment

Jonjie Sena
by Jonjie Sena September 10th, 2018
Why Restoring Trust Is Important in Today’s Communications Environment

Senior Analyst Gorkem Yigit from Analysys Mason outlines the solutions available, like Branded Caller ID Display, that communications service providers (CSPs) and enterprises can incorporate into their outbound calling strategies to better protect consumers and improve business operations. Read Full Article