Interoperability, Standards, and Testing: Three Keys to Global Call Authentication Implementation
Implementation of global call authentication standards to combat robocalls requires collaboration between regulators, standards bodies, network operators, and equipment manufacturers.
Understand the Invaluable Distinction Between Identity Verification and Authentication
Confusing identity verification for authentication jeopardizes customer lifetime value and increases risk of fraud loss that’s worth millions of dollars.
Managing Retail Brands through the Voice Channel with Branded Call Display (BCD)
Branded calling solutions help retailers restore trust with customers, get calls answered and protect and promote their brand.
Building Two-Way Trust for Financial Services with Branded Call Display (BCD)
Branded calling helps foster two-way interaction with financial service customers so they trust who is calling and answer the phone.
STIR/SHAKEN Is a Trust Signal, Not a Panacea
STIR/SHAKEN can help establish inbound callers' authenticity, but contact centers still need a complete inbound caller authentication solution.