Delivering the Authentication Experience that Veterans Deserve
By implementing an omnichannel authentication solution approach the VA can build the trust of the veterans it's there to support.
Remember the Customer in Customer Journey Mapping
While the federal government has taken steps to improve the customer experience, too much focus on ‘journey mapping’ may overshadow ...
How Insurers Can Balance Identity Resolution with Customer Experience
Pindrop recently held an insurance industry roundtable where many of the topics of interest to participants resonate with Neustar’s 2019 ...
Authentication: The Key to Improving Citizen Experience and Reducing Fraud in Agency Call Centers
Federal agencies walk a narrow balancing act in their missions to serve citizens. They have to minimize fraud and, increasingly ...
Rethinking the Caller Authentication Journey
Neustar’s ownership-factor authentication model is a customer-centric, secure alternative to outdated, and potentially harmful, KBA.