Travel and Hospitality Posts
Rethinking the Caller Authentication Journey
Neustar’s ownership-factor authentication model is a customer-centric, secure alternative to outdated, and potentially harmful, KBA.
How to Guarantee the Success of AI at Your Business
Discussions surrounding machine learning (ML) and artificial intelligence (AI) and their application to optimizing data are industry hot topics. Investing ...
2019 Authentication Survey Reveals Changing Nature of Fraudster Attacks and Call Center Responses
As criminals’ tools and tactics shift, call center leaders become clearer about how they’ll fight back while preserving customer experience.
Forrester Consulting: How Your Peers are Balancing Integrated Identity Verification in the Contact Center
Neustar wanted to hear directly from industry leaders regarding their current state of fraud prevention, challenges, and the effectiveness of ...
The Travel Industry’s Dilemma: Turning Data Insights into Action
High-quality customer data is the fuel powering today’s personalization-driven travel marketing campaigns. Unfortunately, many companies don’t have the tools to ...