Supporting .US: 17 Proud Years and Counting
I’m excited to share the news that the NTIA has renewed Neustar’s contract to continue operating the .US country code ...
What’s Happening to Our Connect Rates?
Many call centers and collections operations are encountering declining Right Party Connect (RPC) rates. But there’s hope to reverse declining ...
How a zero-tolerance approach resulted in 0% .CO domains with CSAM
How Neustar’s zero-tolerance approach to child sexual abuse material resulted in 0% .CO domains on the Internet Watch Foundation list.
2019 Authentication Survey Reveals Changing Nature of Fraudster Attacks and Call Center Responses
As criminals’ tools and tactics shift, call center leaders become clearer about how they’ll fight back while preserving customer experience.
Forrester Consulting: How Your Peers are Balancing Integrated Identity Verification in the Contact Center
Neustar wanted to hear directly from industry leaders regarding their current state of fraud prevention, challenges, and the effectiveness of ...