North America, Canada and Latin America Posts
How Federal Contact Centers Can Balance Citizen Experience, Operational Efficiency, and Fraud Mitigation
Federally run contact centers need to validate the identity of every caller to ensure a positive citizen experience while balancing ...
2019 Authentication Survey Reveals Changing Nature of Fraudster Attacks and Call Center Responses
As criminals’ tools and tactics shift, call center leaders become clearer about how they’ll fight back while preserving customer experience.
Forrester Consulting: How Your Peers are Balancing Integrated Identity Verification in the Contact Center
Neustar wanted to hear directly from industry leaders regarding their current state of fraud prevention, challenges, and the effectiveness of ...