How do you measure risk?
How does your contact center determine if a call is high risk or low risk? Is your process automatic or ...
What’s Happening to Our Connect Rates?
Many call centers and collections operations are encountering declining Right Party Connect (RPC) rates. But there’s hope to reverse declining ...
Neustar & IWF Partner to Protect Children & Adolescents in Digital Environments
Neustar and the Internet Watch Foundation are collaborating to help detect and eliminate child sexual abuse imagery online.
How a zero-tolerance approach resulted in 0% .CO domains with CSAM
How Neustar’s zero-tolerance approach to child sexual abuse material resulted in 0% .CO domains on the Internet Watch Foundation list.
How Federal Contact Centers Can Balance Citizen Experience, Operational Efficiency, and Fraud Mitigation
Federally run contact centers need to validate the identity of every caller to ensure a positive citizen experience while balancing ...