Federal Authentication Guidelines Overlook the Phone Channel
Organizations that comply with NIST SP 800-63-3 yet overlook the phone channel as an attack vector expose their operations and ...
How COVID-19 has Reshaped Inbound Authentication
Covid-19 increased call volumes, caller anxiety, and fraud attacks. Call centers need new ways to handle inbound calls safely and ...
Not All Greens Are Created Equal
Assuming all phone-based authentication solutions return similar results increases risk of fraud and impacts customer experience and operational efficiency.
Enhancing and Securing the Authentication Experience in the Government Call Center
Federal authentication guidelines overlook a significant risk vector: KBA in the contact center. This loophole exposes federal customers to undue ...
Neustar Inbound Authentication is an ACT-IAC Innovation Awards Finalist
Learn why Neustar Inbound Authentication is a finalist in the ACT-IAC’s Sixth Annual Igniting Innovation Awards.