Inbound Authentication Posts
Celebrate the Infrastructure Bill’s Broadband Rollout, but Mind the Phone Channel
As the infrastructure bill is implemented, a mixture of citizen intelligence and broader authentication solutions is needed to secure the ...
Treat Each Inbound Caller by Their Riskiness
Treating all callers with caution harms brand reputation and the bottom line. Rely on call signal analysis to drive risk ...
Trust Unidentified Inbound Callers by Verifying Their Intent
Phone channel fraud is becoming more frequent, widespread, and costly. Call centers must mitigate immediate pressures and anticipate future challenges.
The Value Of STIR/SHAKEN For Inbound Calling
Leveraging STIR/SHAKEN with pre-answer inbound caller authentication solutions improves fraud protection, customer experience, and operational efficiency.
Don’t Overlook Inbound Calling in Collections
Collections organizations that prioritize routing inbound calls quickly and serving consumers more efficiently will speed up payment resolution.