2019 Authentication Survey Reveals Changing Nature of Fraudster Attacks and Call Center Responses
As criminals’ tools and tactics shift, call center leaders become clearer about how they’ll fight back while preserving customer experience.
Forrester Consulting: How Your Peers are Balancing Integrated Identity Verification in the Contact Center
Neustar wanted to hear directly from industry leaders regarding their current state of fraud prevention, challenges, and the effectiveness of ...
Art Imitating Life: Hackers Take Down Hospital Network on Grey’s Anatomy
In last night’s dramatic cliffhanger Winter finale, a ransomware attack left the doctors and nurses at Grey Sloan Memorial scrambling ...