Resolving the Health Equity Challenge, and the Role of the Private Sector
Federal health agencies are making actionable progress on providing healthcare to all Americans. Learn how the private sector can help.
HRPG Issues Best Practices to Safeguard Hospitals
The onslaught of COVID-related call spoofing has been unprecedented. The HRPG has issued best practices to help protect hospitals and ...
Neustar’s Suzanne Charleston Inducted into FedHealthIT’s Hall of Fame
Charleston was recognized as a forwarding-thinking professional who works relentlessly to solve customers’ unique problems and challenges.
Contact Tracing Programs Survey Findings and Recommendations
Contact tracing programs face five challenges to connecting with cases and contacts effectively. Learn what they are and how they ...
2019 Authentication Survey Reveals Changing Nature of Fraudster Attacks and Call Center Responses
As criminals’ tools and tactics shift, call center leaders become clearer about how they’ll fight back while preserving customer experience.