Government and Municipalities Posts
Celebrate the Infrastructure Bill’s Broadband Rollout, but Mind the Phone Channel
As the infrastructure bill is implemented, a mixture of citizen intelligence and broader authentication solutions is needed to secure the ...
Improve Customer Experience in Government Call Centers with Calling Devices
Government call centers struggle to serve increased inbound call volumes. They need alternative approaches to improve customer experience efficiently.
Connecting Government to Consumers with Branded Call Display (BCD)
When robocalls and scams that erode trust in the phone impact government services, the stakes are high. Branded Call Display ...
Resolving the Health Equity Challenge, and the Role of the Private Sector
Federal health agencies are making actionable progress on providing healthcare to all Americans. Learn how the private sector can help.
Not all forms of multi factor authentication are equal
Agency multi factor authentication methods need a holistic view of identity, or they will be ill-equipped to deal with sophisticated ...