Government and Municipalities Posts
Enhancing and Securing the Authentication Experience in the Government Call Center
Federal authentication guidelines overlook a significant risk vector: KBA in the contact center. This loophole exposes federal customers to undue ...
Improving Customer Experience During COVID-19
Four government customer experience experts share insights on successfully serving government customers effectively during the beginning of the pandemic.
Neustar Inbound Authentication is an ACT-IAC Innovation Awards Finalist
Learn why Neustar Inbound Authentication is a finalist in the ACT-IAC’s Sixth Annual Igniting Innovation Awards.
Why Contact Tracing Fails and What to do About It
Tracers' calls are being ignored, blocked, mislabeled, or wasted. Overcoming these problems is essential to containing COVID-19.
Frictionless Fraud Prevention Helps Government Agencies Thwart Swindles
Government contact centers need to thwart criminals without impacting customers or relying solely on public data. Discover how they do ...