Fraud and Security Posts
Authentication: The Key to Improving Citizen Experience and Reducing Fraud in Agency Call Centers
Federal agencies walk a narrow balancing act in their missions to serve citizens. They have to minimize fraud and, increasingly ...
Rethinking the Caller Authentication Journey
Neustar’s ownership-factor authentication model is a customer-centric, secure alternative to outdated, and potentially harmful, KBA.
How Federal Contact Centers Can Balance Citizen Experience, Operational Efficiency, and Fraud Mitigation
Federally run contact centers need to validate the identity of every caller to ensure a positive citizen experience while balancing ...
How to Guarantee the Success of AI at Your Business
Discussions surrounding machine learning (ML) and artificial intelligence (AI) and their application to optimizing data are industry hot topics. Investing ...
2019 Authentication Survey Reveals Changing Nature of Fraudster Attacks and Call Center Responses
As criminals’ tools and tactics shift, call center leaders become clearer about how they’ll fight back while preserving customer experience.