TRACED Act Expands Reach and Impact of TCPA
The TRACED Act raises the stakes for compliance with the TCPA. Neustar mitigates this compliance risk while improving RPC rates ...
Communicating with Millennials Entering Collections for the First Time
Delinquent consumer communication preferences are changing. Ignoring them impacts debt collectors’ operational efficiency and revenue capture.
Guest speaker Art Schoeller - Outbound Call Center Responses to COVID-19
How are outbound call centers managing disruption from COVID-19, in addition to other current challenges? Find out from Forrester's Art ...
Collections Organizations Should Focus on Consumer Engagement for Better RPC Rates
Digital channels and large amounts of consumer data won't buoy declining RPC rates. Instead, focus on consumer identity and engagement.
CFPB’s Proposed Rules Would Spur Collections Organizations To Greater Data Accuracy And Insights
The CFPB's proposed rule-limiting Collections organizations to seven calls per week-will usher in a new era of efficiency. Find out ...