Call Center Posts
How to Improve Collections Outcomes with Phone Behavior Intelligence
Learn how collectors can increase right-party contact rates and remain compliant with authoritative contact identity and phone behavior insights.
How to Improve Answer Rates with Phone Behavior Intelligence (PBI)
Neustar Vice President Tom Nowaczyk talks about best practices in the use of identity data and phone behavior intelligence ...
Optimize Right-Party Contacts with Phone Behavior Intelligence
Meet regulatory requirements while increasing right-party contact rates with phone behavior intelligence.
Follow the FFIEC’s New Guidance on Call Center Authentication with Caution
Some of the approaches described either increase risk of fraud or are infeasible because they degrade customer experience or operational ...
How Florida Outbound Call Centers Can Thrive Under CS/SB 1120
Organizations that fail to adapt accept substantial risk without a potential upside. The solution hinges on consumer identity.