How Does 'The Great Reshuffling' Affect Your Customer Data Management?
The Great Reshuffling is a major headache for marketers and CRM teams trying to keep their data current. Learn how ...
Communicating with Millennials Entering Collections for the First Time
Delinquent consumer communication preferences are changing. Ignoring them impacts debt collectors’ operational efficiency and revenue capture.
Collections Organizations Should Focus on Consumer Engagement for Better RPC Rates
Digital channels and large amounts of consumer data won't buoy declining RPC rates. Instead, focus on consumer identity and engagement.
Don’t wait for the TCPA to change. Do this instead.
Your problem isn't TCPA compliance, it's the decay of your CRM's data. Take control to mitigate TCPA risk and improve ...
How Federal Contact Centers Can Balance Citizen Experience, Operational Efficiency, and Fraud Mitigation
Federally run contact centers need to validate the identity of every caller to ensure a positive citizen experience while balancing ...