Jonjie Sena’s Posts
Keeping Small Business Customers Informed During COVID-19
If you’re a small business owner in the midst of statewide lockdowns due to COVID-19, it’s likely that the way you do business has changed dramatically. If you’ve changed your hours, location, or services before the search platforms can catch up, you’re going to end up with a lot of confused customers—but this is only the surface of the problem. If the information isn’t correct, customers tend not to take the time to look for other sources that can make things right.
Connecting With the Consumer: 2020 Predictions
What will 2020 bring for how companies will connect with their consumers? Our predictions are here!
New STIR/SHAKEN Online Resource Features the Latest on Stopping Robocalls
The steady progress in advancing the deployment of robocall analytics and call authentication
The Call Experience Beyond Call Blocking and SHAKEN/STIR
Improving the call experience needs to remain a key goal that's considered in solving for this very complex problem of unwanted and illegal robocalls.
A Progress Report on SHAKEN/STIR: Insights from the FCC Robocall Summit
As a leader and pioneer in call authentication, Neustar sent several members to attend the summit, along with voice service providers, vendors, consumer advocates, and industry groups. On the agenda were several panel discussions, as well as a number of addresses from the FCC and other industry leaders.
Going “All In” to Stop Scam Robocalls: Senate Approves TRACED Act
Sooner than expected, but not soon enough for most consumers, the United States Senate has approved amendments to the TRACED Act to take on robocalls. This fast-tracked legislation, arguably one of the biggest moves yet, will increase fines up to $10,000 for each call and increase the statute of limitations for prosecution up to three years for violators. For service providers, it will require call authentication to be developed, rules to be established for call blocking, and a process to authenticate and dispute for those whose calls are blocked adversely. Also, an interagency working group is to be formed by the Department of Justice and the Federal Communications Commission (FCC) to report on the progress. Next, the bill will go to the House.