Jonjie Sena

Jonie is Director of Product Marketing for Neustar Communications Solutions and CSP Solutions.

Jonjie's Articles
 
 

Carriers on the Hot Seat to Protect Consumers from Illegal Robocalls

July 18th, 2018

Phone scams are on the rise, with Americans losing billions of dollars every year to fraudsters. It’s gotten so bad that people are reluctant to even pick up a call from a number they don’t recognize. Our new e-book explains how to restore customer trust in phone calls. Read Full Article

 

Canadian Telecom Summit Highlights: Delivering Better Customer Experiences

June 15th, 2018

Some great insights were shared during the 3-day summit in Toronto, with sessions that deeply connected to Neustar’s goal of restoring trusted communications and customer engagement over the phone in an era where robocalling and scams are rampant. Read Full Article

 

3 Steps for Contact Centers to Exceed Expectations

April 30th, 2018

With the exceedingly high rate of customers who don’t answer phone calls from numbers they don’t recognize, call centers have a problem. How to get customers to trust that the call from your business is legitimate? Neustar has some solutions. Read Full Article

 

MWC18 Highlights: Identity Underpins the Mobile Experience

March 27th, 2018

Mobile World Congress in the largest event in the telecommunications industry, bringing together the brightest minds along with the latest in technological innovations in the mobile customer experience. This year, identity was a major point of emphasis. Read Full Article

 

Canada Doubles Down on Fight Against Call Spoofing

March 16th, 2018

Robocalling and caller ID spoofing aren’t just a U.S. problem. Canadian authorities have also been hard at work trying to combat nuisance calls that are a favorite tool of fraudsters. With Neustar’s help, progress is being made in the fight to protect consumers. Read Full Article