Jonjie Sena

Jonie is Director of Product Marketing for Neustar Communications Solutions and CSP Solutions.

Jonjie's Articles
 
 

3 Steps for Contact Centers to Exceed Expectations

April 30th, 2018

With the exceedingly high rate of customers who don’t answer phone calls from numbers they don’t recognize, call centers have a problem. How to get customers to trust that the call from your business is legitimate? Neustar has some solutions. Read Full Article

 

MWC18 Highlights: Identity Underpins the Mobile Experience

March 27th, 2018

Mobile World Congress in the largest event in the telecommunications industry, bringing together the brightest minds along with the latest in technological innovations in the mobile customer experience. This year, identity was a major point of emphasis. Read Full Article

 

Canada Doubles Down on Fight Against Call Spoofing

March 16th, 2018

Robocalling and caller ID spoofing aren’t just a U.S. problem. Canadian authorities have also been hard at work trying to combat nuisance calls that are a favorite tool of fraudsters. With Neustar’s help, progress is being made in the fight to protect consumers. Read Full Article

 

Are You Ready For A Re-Evolution Of Communication? It's Time to Add Voice Back into the Conversation

January 18th, 2018

Despite the push toward ecommerce and a digital shopping experience by consumers, statistics show the phone call remains a valuable part of the customer journey. And that call experience has a major influence on whether a purchase is made and long-term brand loyalty. Read Full Article

 

4 Ways to Deliver Trusted Call Experiences in an Era of Rampant Robocalling and Caller Fraud

October 31st, 2017

When consumers get a call from a number they don’t recognize, they rarely pick it up. This is causing headaches for legitimate businesses as they try to provide better customer service. We’ve got 4 steps you can take to help build better connections. Read Full Article