Art Barger’s Posts
Are the same mistakes continuing to plague customer channels?
We spend a lot of time, resources and money fighting fraud. Keeping up with evolving criminal tactics is a top priority for any company. While we’re c
If you can spot a scam, you can stop a scam
I recently came across a simple, yet powerful quote on how to stop fraud. In the article, “How to avoid holiday financial scams,” Tony Wolchasty of th
Stealthy phone fraud calls for stealthier defenses
Phone fraud doesn’t stand still. In fact, you can say it’s a living, breathing type of malicious behavior that's ever-changing and potentially lurkin
Are risky calls clogging your telephone system?
Phone fraud starts with a simple call. Nothing appears suspicious. The phone number matches that of a longtime, loyal customer. The voice sounds frien
How do you measure risk?
How does your contact center determine if a call is high risk or low risk? Is your process automatic or manual? Is it instantaneous or does it take a