Radius Global Solutions to deploy Neustar Phone Behavior Intelligence
Call center solutions increase right-party contact rates and support regulatory compliance
October 27, 2021 – Ambler, PA and RESTON, VA— Radius Global Solutions LLC, a leading provider of digitally integrated customer engagement and Neustar Inc., a global information services and technology company and leader in identity resolution, announced today that Radius will be deploying Neustar Phone Behavior Intelligence across its platform. Neustar’s data, consumer behavior insights, and customer contact efficiency strategies will allow Radius to more effectively contact consumers, which in turn will improve the consumer experience and enhance its compliance with consumer protection regulations.
Consumers today use multiple devices and constantly change their contact preferences. This dynamic environment can create challenges as call centers strive to successfully connect with consumers while minimizing the risk of violating the TCPA or the CFPB’s Regulation F. Neustar Phone Behavior Intelligence affords companies like Radius the opportunity to enhance existing consumer information with additional verified phone numbers, including information on the phone type, the best time of day, best day of the week and best phone number to use when reaching out to each individual.
“Our current collections strategy utilizes internal data and attributes to optimize our results while assuring that we create the best possible consumer experience,” said Steve Leckerman, chief operating officer of Radius. “Incorporating Neustar’s solution will allow us to communicate more effectively with consumers by enabling us to launch fewer targeted phone calls to consumers while maintaining financial results and the high level of regulatory compliance that our clients demand. Improving our customer contact strategy is a critical piece of our upcoming implementation of the Consumer Financial Protection Bureau’s new Regulation F.”
“Knowing when consumers are most likely to answer their phones, and which numbers are best to call, not only increases right-party contact rates but also allows call centers to boost their efficiency, achieving improved performance with fewer resources,” said Robert McKay, senior vice president of Risk Solutions at Neustar. “Neustar Phone Behavior Intelligence provides these insights by drawing on the power of our identity resolution platform, OneID, which connects the links between people, location and device data to provide a single, authoritative view of each consumer.”
For more information about Neustar and its full TRUSTID Contact Center Solutions suite, visit https://www.home.neustar/trustid-contact-center-solutions.
About Radius Global Solutions
Founded in 2013, Radius Global Solutions is a leading provider of digitally integrated customer engagement. Radius uses next-generation technologies to create customized accounts receivable management and call center solutions that efficiently meet clients’ unique customer lifecycle needs. For more information on Radius and its digitally integrated customer engagement platform, visit https://www.radiusgs.com
Neustar is an information services and technology company and a leader in identity resolution providing the data and technology that enable trusted connections between companies and people at the moments that matter most. Neustar offers industry-leading solutions in marketing, risk, communications and security that responsibly connect data on people, devices and locations, continuously corroborated through billions of transactions. Neustar serves more than 8,000 clients worldwide, including 60 of the Fortune 100. Learn how your company can benefit from the power of trusted connections here: home.neustar.
Radius Global Solutions
Finn Partners for Neustar