Jan 16, 2018
Ewell will lead all client delivery processes to ensure a seamless connected customer experience
Neustar, Inc., a trusted, neutral provider of real-time information services, today announced the appointment of Kenneth Ewell as Vice President of Customer Success for its Analytics Solutions. Ewell will be responsible for all client-related service delivery processes for Neustar’s Marketing and Risk Solutions portfolios. He will spearhead the entire customer service delivery process from onboarding through delivery and integrate processes to drive customer success and strategic growth objectives. He will report to Ted Prince, Senior Vice President of Analytics Solutions.
Ewell has extensive technology and portfolio company experience in service performance improvement, go-to-market strategy, organizational design, operations and change management. Previously, he was SVP of Worldwide Professional Services at Aspect, where he led the company’s new and enhanced service delivery framework. Ewell has spent over 30 years in the consulting, customer service and strategic advisory services fields within the telecommunications, technology and private equity sectors.
“We’re excited to have Ken lead Neustar’s customer delivery and success efforts to ensure our Analytics Solutions’ customers realize maximum value,” said Ted Prince, Senior Vice President, Analytics Solutions. “Ken’s experience across the software and technology sectors, coupled with his strategic advisory knowledge, will undoubtedly offer a fresh perspective that will allow us to improve upon our already strong customer success model.”
“Neustar’s continued momentum and incredible client roster make it an undeniable leader within the Marketing and Risk Solutions market, I look forward to designing streamlined processes for even faster deployment to keep pace with the remarkable growth of the company,” said Kenneth Ewell.
In his previous role at Aspect, Ewell was responsible for navigating a significant business model shift from on-premise to a cloud-based model. While at Waterstone Management Group, he served as Partner and advised major technology clients and portfolio companies of private equity firms. Ewell also spent several years at IBM Global Services and IBM Business Consulting Services, where he managed IBM’s overall service relationship in major accounts and delivered successful consulting engagements.